Responsible Gaming at Yabby Casino
Gambling should stay what it is meant to be: a bit of fun with money you can spare. This page sets out, in plain terms, how we help you keep it that way, which tools you can switch on today and where to turn if things stop feeling fun.
Our commitment to your wellbeing
What we do proactively
Every decision we make about bonuses, promotions and account settings is weighed against one question: does this put you at risk? We would rather lose a deposit than keep a player who is struggling. That principle shapes everything on this page.
Our systems review play patterns around the clock. Sharp increases in deposit frequency, sessions running through the night, repeated top-ups straight after a loss: any of these can trigger a wellbeing check from a trained member of our support team, never a marketing email. You will hear from a real person, and you can end the conversation whenever you like.
Reality checks appear on screen at an interval you choose, from 30 minutes upward. Each one shows your session length, your net position for the day and a one-tap exit, so the decision to continue is always a conscious one.
Know the warning signs
Patterns worth honest attention
Problem gambling rarely announces itself. It builds quietly, one small compromise at a time, which is why we encourage every player to check in with themselves now and then. No shame attaches to any item on this list; recognising one is a sign of strength, not failure.
- Chasing losses with bigger bets or fresh deposits
- Playing for longer than you planned, or through the night
- Hiding your play or your spending from family and friends
- Borrowing money, or dipping into funds set aside for bills, to gamble
- Feeling restless or irritable when you try to cut down
- Gambling to escape stress, loneliness or low mood rather than for enjoyment
- Understating the time or money you spend with us
Set limits on your play
Every tool, one sentence each
Each control below takes under a minute to activate and applies instantly to your account. Lowering a limit takes effect straight away; raising one waits 24 hours, by design, so a bad evening cannot talk you out of a good decision.
- Deposit limits cap how much you can load per day, week or month, and are set in the Cashier or under Profile, Limits.
- Loss limits stop play automatically once your net losses reach a figure you nominate, and live in the same Limits menu.
- Wagering limits cap your total turnover regardless of results, which matters if you play through winnings quickly.
- Session reminders are pop-up reality checks at intervals from 30 minutes, configured under Profile, Settings.
- Cooling-off periods lock your account for 24 hours up to 30 days, requested through live chat or [email protected].
- Self-exclusion closes your account for six months or permanently and is covered in the next section.
- Account history exports show every deposit, bet and bonus so you can audit your own play, available on request at any time.
Self exclusion at Yabby Casino
Durations and what happens
Self-exclusion is the strongest tool we offer, and we treat it with matching seriousness. From the moment it starts, you are removed from all marketing lists, every active promotion is voided, and we block attempts to open a new account using your details.
| Duration | What happens | How it ends |
|---|---|---|
| 24 hours | Account locked immediately; open bets settle normally | Unlocks automatically |
| 7 days | Account locked; balance accessible on return | Unlocks automatically |
| 30 days | Account locked; bonus eligibility suspended | Unlocks automatically |
| 6 months | Balance withdrawn to your verified method; all promos cancelled | Unlocks automatically after a review contact |
| Permanent | Account closed for good; balance returned in full | Cannot be reversed |
Your balance and open bets
Any funds in your account remain yours. For shorter periods, the balance simply waits for your return; for six-month and permanent exclusions we withdraw it to your verified payment method, with no fees from our side. Bets already placed settle according to their outcome and winnings are paid the same way.
To start an exclusion, message our live chat or email [email protected] with the words "self-exclusion". You do not have to explain why, and the request is actioned within minutes, day or night.
Keeping minors off our site
Age checks and parental controls
You must be at least 18 years old to hold an account with us. We verify this with government-issued photo ID before your first withdrawal, and we run further age checks at any point where doubt arises. Accounts found to belong to a minor are closed immediately and balances refunded where legally possible.
If children have access to a device you play on, we recommend filtering software such as Net Nanny, Gamblock or Betfilter, each of which blocks gambling sites at the device level. Keep your login details private, never tick "remember me" on shared devices, and log out after every session. Underage gambling is a licensing matter for us and a safety matter for your family, and we act on every report we receive.
Where to find real help
Free, confidential Australian services
Tools on our site slow the damage; the services below address the cause. All are free, and the first two are staffed around the clock. Reaching out is confidential and does not affect your account with us in any way.
| Service | Phone | Website |
|---|---|---|
| Gambling Help Online | 1800 858 858 | gamblinghelponline.org.au |
| Lifeline Australia | 13 11 14 | lifeline.org.au |
| National Debt Helpline | 1800 007 007 | ndh.org.au |
A word on gambling debt
Financial pressure and problem gambling feed each other. The National Debt Helpline connects you with free financial counsellors who deal with gambling debt every day and never judge. Sorting the money side out early often makes the behaviour side easier to face.
Talk to our support team
One message is enough
Our live chat runs 24/7 and every agent is trained in responsible-gaming requests, including limit changes, cooling-offs and exclusions. Email [email protected] with "Responsible Gaming" in the subject line and your request is handled within 24 hours, usually much sooner.
You never need to explain yourself or justify a request. Saying "please set a weekly deposit limit of 100 AUD" is a complete sentence, and it is all we need to act. If you would rather talk it through first, tell the agent that, and they will walk you through the options without pushing you in any direction.
Frequently asked questions
How do I set a deposit limit?
Open the Cashier or go to Profile, Limits, then choose a daily, weekly or monthly cap. Lowering a limit applies instantly; raising one takes 24 hours to take effect.
Can I reverse a self-exclusion?
Periods of 24 hours, 7 days and 30 days unlock automatically. A six-month exclusion ends after we make contact with you. Permanent exclusion cannot be reversed under any circumstances.
What happens to my balance when I self-exclude?
Your money stays yours. For shorter exclusions it waits in your account; for six-month and permanent exclusions we withdraw it to your verified payment method with no fees. Open bets settle normally and winnings are paid out.
Will anyone be told about my limits?
No. Your limits, cooling-offs and exclusions are visible only to you and the staff who administer them. Nothing appears in marketing material, and the services listed on this page are confidential as well.